Languages: Dutch 🇳🇱, English 🇬🇧

Something on your mind? Talking about it helps! At @ease you can simply walk in or chat online: anonymously, without an appointment, and for free. We help young people from 12 to 25 years old.

Talking to @ease is always: free of charge anonymous without a waiting list without obligations actually it is just @ease

Talk about anything you’re stuck with

Many young people talk to us about stress, loneliness, depression, insecurities, drug abuse, an unsafe home situation or something else. Taking the first step to talk about your problems is quite difficult for most people. You feel like you need to solve it yourself or you don’t dare to talk to friends or family about it. It can be comforting to talk to a stranger without feeling any obligations. That is possible at @ease: we are happy to listen to you and your story is safe.

How does it work?

You don’t have to make an appointment at @ease. You can just walk in for a conversation or chat online. We do not keep a record of the conversations and you don’t need permission from your parents. Would you rather have someone join you? No problem, you can also take someone with you. The conversation can take as long as you need. Everything is possible. If you haven’t been able to discuss everything yet, you are more than welcome to come back as many times as you like.

Our team

We have a lot of youngsters who volunteer at @ease. They chat with you or are present for a personal conversation at one of our locations. Many of our volunteers volunteer because they want to lend an ear to others. Some volunteers personally know how it feels when you walk around with certain problems or psychological complaints. All our volunteers are trained to listen to you or to think along with you if you need it.

Sometimes your problems are a bit bigger that you may need more help. That is why there is always a healthcare professional (for example a psychologist or a youth doctor) present at @ease. He or she can guide you in finding more support. Of course, you decide and we don’t do anything without your permission.

Languages: English 🇬🇧

Privacy

Data protection and transparent procedures are important to us. But it should still be easy for you to make contact with us. We have therefore prepared an extensive privacy concept for our services. It is overseen continuously by a data protection expert. We regularly commission people who do not work for us to audit the security of our platform.

Über krisenchat

Wenn wir dich beraten, bleiben wir in enger Verbindung mit dir. Wir stützen uns auf wissenschaftliche Erkenntnisse und schauen uns gemeinsam mit dir die Situation in deiner Familie und in deinem Freundeskreis. Zusammen überlegen wir, welche Möglichkeiten du hast, damit du dir selber helfen kannst. Und wir nutzen die Erfahrungen, die wir und andere in der Online-Beratung oder bei der Beratung per Chat gesammelt haben. Gemeinsam mit Expert:innen und der Polizei haben wir überlegt, was zu tun ist, wenn es dringend wird – zum Beispiel, wenn du in großer Gefahr bist oder zuizidale Gedanken hast. So wissen wir immer genau, wie wir vorgehen müssen.

Durch Content auf Instagram, TikTok, Youtube und unserer Oase klären wir über wichtige Themen rund um die psychische Gesundheit auf. Wir möchten dazu beitragen, dass man dich mit deinen Problemen ernst nimmt, anstatt dich in Schubladen zu stecken oder zu verurteilen. Unsere eigens programmierte Chat-Plattform wird ständig weiterentwickelt. So können wir bei der Beratung immer die beste Technik nutzen.

Dank unseres Netzwerks können wir Kindern und Jugendlichen zielgerichtet beraten. Dazu arbeiten wir mit bekannten Kliniken, Anlaufstellen, Ärzt:innen und mit der Kinder- und Jugendhilfe zusammen.